Customer Success Manager – DACH region – Up to €120k + Shares + Benefits.

A Cloud Security Vendor backed by one of the largest companies in the world. Circa 200 employees so far. That has grown 400% this year with 1,000% growth on TCV. With a genuine opportunity to massively overachieve on targets with extra bonus incentives around channel sourced revenue.

We are looking for a Customer Success Manager to manage our current & future customers in Germany. Who can be based in UK remotely or Germany as part of an EMEA wide team.

Role & Responsibilities:

● Understand the client’s organization structure, business drivers and desired operational outcomes from deploying their solutions.

● Understand the client’s technical ecosystem to build an integrated vision reality for the vendor within the client environment

● Deploy the solutions within client environments

● Conduct hands-on product demonstrations and technical discussions with the clients’ technical teams

● Structure QBR and other business cadences to manage the technical relationship in an organized manner

● Produce monthly reports showing the key findings of the vendor and improvements in cyber security posture over the preceding month

● Ensure that relevant team members are trained and proficient in the use of their solutions to drive better product adoption

● Work closely with product management and R&D teams to understand new high-value use cases

Requirements:

● 4+ years’ experience working as a customer success manager within the cyber security domain with large customers

● Experience as a customer success manager with a record of expanding business and achieving NRR/GRR targets

● Able to design technical solutions for clients, including architecture and operational workflow

● Hands-on experience with the Microsoft Windows Server OS /Linux Servers

● Knowledge of Microsoft Security best practices

● Knowledge of Information and Data Security concepts

● Knowledge of Network Architecture concepts

● Knowledge of Cloud Security (AWS/Azure)

● Experience writing documentation relevant to product deployment, deployment configuration, operational guides, process workflows and technical integration

● Self-learner

● A team player & Excellent interpersonal skills

● Fluent in both German and English

● Ability to travel regularly within this region, as needed

Great opportunities like this are rare, therefore to ensure you don’t miss out please apply today or contact our lead consultant Chloe Lewis for further details! chloe@esprecruit.com / 07807142937