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Customer Success Manager – NY

Customer Success Manager – NY

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  • Permanent
  • New York
  • 120000 USD / Year

ESP Recruit

Customer Success Manager – Up to $120k base + Shares + Benefits.


A Cloud Security Vendor backed by one of the largest companies in the world. Circa 200 employees so far. That has grown 400% this year with 1,000% growth on TCV. With a genuine opportunity to massively overachieve on targets with extra bonus incentives around channel sourced revenue.


We are looking for a Customer Success Manager to manage our current & future customers in States. Candidates can be based in either the Eastern or Central time zones.


Role & Responsibilities:

● Understand the client’s organization structure, business drivers and desired operational outcomes from deploying their solutions.

● Understand the client’s technical ecosystem to build an integrated vision reality for the vendor within the client environment

● Deploy the solutions within client environments

● Conduct hands-on product demonstrations and technical discussions with the clients’ technical teams

● Structure QBR and other business cadences to manage the technical relationship in an organized manner

● Produce monthly reports showing the key findings of the vendor and improvements in cyber security posture over the preceding month

● Ensure that relevant team members are trained and proficient in the use of their solutions to drive better product adoption

● Work closely with product management and R&D teams to understand new high-value use cases




● 4+ years’ experience working as a customer success manager within the cyber security domain with large customers

● Experience as a customer success manager with a record of expanding business and achieving NRR/GRR targets

● Able to design technical solutions for clients, including architecture and operational workflow

● Hands-on experience with the Microsoft Windows Server OS /Linux Servers

● Knowledge of Microsoft Security best practices

● Knowledge of Information and Data Security concepts

● Knowledge of Network Architecture concepts

● Knowledge of Cloud Security (AWS/Azure)

● Experience writing documentation relevant to product deployment, deployment configuration, operational guides, process workflows and technical integration

● Self-learner

● A team player & Excellent interpersonal skills

● Ability to travel regularly within this region, as needed

Great opportunities like this are difficult to come by in this market, apply today or contact our lead consultant: +1 716-351-5364

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Job Overview
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Job Location
New York
Job Type